Location : Malta (Local candidates only)
Job Type : Full-time
Department : Technical Support
About Us :
Welcome to [Company Name] , where technology meets exceptional customer care! We are a forward-thinking company, committed to providing innovative solutions and top-tier support to our customers. Our mission is to make every interaction seamless and efficient, and we're on the lookout for a passionate Italian Technical Support Agent to join our vibrant team in Malta. If you’re an enthusiastic problem-solver with a love for technology and a knack for helping people, we want to hear from you!
Position Overview :
As an Italian Technical Support Agent at [Company Name], you’ll be the first line of defense for our Italian-speaking customers, helping them resolve technical issues and ensuring they enjoy a smooth, uninterrupted experience. You’ll be right at the heart of the action, collaborating with your team and providing support through various channels. You will thrive in a fast-paced, dynamic environment and play a key role in delivering exceptional technical support for our products and services.
Tech Problem-Solving : Provide expert technical assistance to Italian-speaking customers via phone, email, and live chat, solving issues efficiently and with a positive attitude.
Diagnose & Troubleshoot : Identify and resolve technical issues related to hardware, software, and networking, ensuring customers have the answers they need to keep their operations running smoothly.
Customer Empathy : Listen actively to customers, offering clear, concise guidance and support in their preferred language – all while making them feel heard and valued.
Collaborate with Teams : Work closely with internal teams to escalate complex issues and ensure that all technical solutions meet the highest standards of quality.
Improve the Experience : Continuously seek ways to improve the customer experience, offering proactive solutions and ensuring that our services evolve alongside customer needs.
Documentation : Maintain detailed records of each customer interaction and resolution, ensuring that knowledge is shared across the team for consistency and future reference.
Product Expertise : Become a product expert, understanding all features, functionalities, and common technical challenges so you can provide the best possible support.
Feedback Loop : Gather customer feedback to contribute to product improvements and help shape the future of our services.
Fluency in Italian (both written and spoken) is a must.
Proficiency in English (written and spoken) to communicate with international teams.
Strong technical knowledge and experience in troubleshooting software, hardware, and networking issues.
Previous experience in a technical support or customer service role, ideally with a focus on IT or technology.
A patient and empathetic personality with excellent communication skills to engage customers and explain solutions clearly.
Strong problem-solving and analytical skills – you're the person who can "think outside the box" when things get tricky.
Ability to work well independently and collaborate with a diverse, dynamic team.
Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
Familiarity with CRM tools (e.g., Zendesk, ServiceNow).
Basic knowledge of networking concepts, system administration, and troubleshooting protocols.
Experience in a similar industry (telecommunications, SaaS, etc.) or customer service in a technical environment.
A Collaborative & Supportive Team : Work alongside passionate colleagues who are always ready to collaborate, share knowledge, and help each other succeed.
Competitive Salary & Benefits : We offer a competitive salary, health insurance, and other great benefits to ensure your well-being.
Continuous Learning : We believe in developing our people. You’ll have access to training, professional development opportunities, and the chance to grow within our company.
Tech-Focused & Forward-Thinking Environment : Be part of a company at the cutting edge of technology, where every day presents new challenges and opportunities for growth.
Work in Beautiful Malta : Join our team and experience life in one of Europe’s most vibrant and scenic locations. Malta is not only a hub for technology but also offers a fantastic work-life balance with its stunning landscapes, rich culture, and friendly community.
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