Job Description

Job Description

Job Description

Vacation Planning Specialist

The Vacation Planning Specialist’s primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused, and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. This is an entry-level position.

Compensation:

***$13/hour plus Commission! This is a part-time position.

Primary Responsibilities:

• Assist guests by selling future reservations.
• Promptly follow up with guest inquiry leads for second chance bookings.
• Answer telephone calls and emails in a prescribed and professional manner.
• Assist customers with questions regarding their existing reservations.
• Provide general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions.
• Deliver the highest standard of service to all customers.
• Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.

Qualifications:

• A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.
• High school diploma or equivalent required.
• Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette. Ability to answer client’s questions and successfully resolve issues and/or negotiate matters related to client’s account.
• Must maintain clear and concise documentation and positive approach to conflict resolution.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc.).
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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