Job Description

Job Description

Job Description

Job Title: Sales Manager

Reports to: Executive Director

FLSA Status:  Exempt

Mission: To contribute to Symphony Park Independent Living Resort's commitment to providing a luxurious, fulfilling, and community-centered living experience for all residents.

Position Summary: The Leasing Consultant will play a pivotal role in supporting the Director of Sales and Marketing by assisting with resident acquisition and occupancy goals. This role involves generating leads, providing information and tours to prospective residents, and supporting the sales process through exceptional customer service. The Leasing Consultant will act as a liaison between the sales team, residents, and the community, ensuring a smooth and welcoming experience.

Essential Job Functions:

• Assist the Director of Sales and Marketing with day-to-day leasing activities, ensuring alignment with occupancy and revenue goals.
• Build relationships with prospective residents and their families through in-person interactions, phone calls, emails, and community outreach.
• Provide comprehensive tours of the community to highlight the unique amenities and features of Symphony Park.
• Support the sales team with lead generation efforts, follow-ups, and tracking to meet or exceed occupancy targets.
• Maintain accurate records of prospective residents in the CRM system, ensuring timely updates and follow-through on all leads.
• Assist in the planning and execution of marketing events and community open houses to attract new residents.
• Collaborate with the Director of Sales and Marketing to create personalized solutions that meet the needs of prospective residents and families.
• Participate in local outreach efforts to increase Symphony Park’s visibility and reputation within the senior living industry.
• Conduct regular market analysis to stay informed about competitors and to identify opportunities for differentiation.
• Provide feedback to the Director of Sales and Marketing regarding resident inquiries, challenges, and market trends to support continuous improvement efforts.
• Must be willing to

Experience, Qualifications & Skills:

• High school diploma or equivalent; an advanced degree in business, marketing, or a related field is preferred.
• Minimum of two years’ experience in a customer service, sales, or leasing role, preferably in the senior living or hospitality industry.
• Excellent interpersonal and communication skills, with the ability to interact effectively with prospective residents, families, and team members.
• Strong organizational and time-management abilities, with a detail-oriented approach to work.
• Proficiency in Microsoft Office Suite, CRM software, and other sales-related tools.
• Knowledge of the senior living industry and a genuine interest in promoting independent, vibrant living for senior residents.
• Must be able to work rotational shifts on weekends and holidays. Must be willing to work during non-scheduled hours if it is necessary to accommodate a perspective resident.

Physical Requirements:

• Must be able to walk, stand, and interact with residents and families regularly.
• Ability to lift up to 20 pounds occasionally.
• Frequent bending, twisting, and reaching required for tasks associated with tours and event setup.

This job description is intended to outline the primary responsibilities and qualifications for the Leasing Consultant position. Symphony Park Independent Living Resort reserves the right to adjust job duties based on the needs of the community.

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