Customer Support-Booking Specialist-Online Job at Navigate New Horizons, Madison, WI

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  • Navigate New Horizons
  • Madison, WI

Job Description

Travel Specialist – Booking and Customer Support Are you passionate about helping people plan their perfect trips? Join our team as a Travel Specialist and enjoy a rewarding, flexible career in the travel industry. From booking accommodations to resolving travel hiccups, you’ll play a vital role in ensuring clients have seamless and memorable experiences. Key Responsibilities: Travel Planning & Coordination: Assist clients in booking flights, hotels, car rentals, and activities to create well-rounded travel experiences. Customer Support: Provide exceptional service via phone, email, and chat, answering inquiries, resolving issues, and ensuring high client satisfaction. Data Management: Maintain accurate records of bookings, payments, and customer interactions in our CRM system. Destination Expertise: Offer tailored advice on destinations, travel arrangements, and travel insurance options. Problem Resolution: Proactively handle travel issues such as flight cancellations or itinerary changes, providing timely solutions to minimize disruptions. What You’ll Bring: Experience: Prior experience in customer service or the travel industry is preferred but not required. Skills: Strong verbal and written communication skills with a customer-focused mindset. Proficiency in using travel booking platforms and CRM systems. Organization: Ability to manage multiple bookings and prioritize effectively in a remote setting. Problem-Solving: Quick and professional resolution of customer concerns. Flexibility: Willingness to work flexible hours, including evenings and weekends, to meet client needs across time zones. Education: High school diploma or equivalent required; additional certification in travel and tourism is a bonus. Why Join Us? Remote Work: Enjoy the freedom to work from home while being part of a supportive and collaborative team. Competitive Earnings: Competitive salary with performance-based incentives to reward your efforts. Business Opportunity: Enjoy the aspect of uncapped earnings with this 1099 business model ! Career Development: Access ongoing training and opportunities for professional growth in the travel industry. Exclusive Travel Perks: Enjoy discounts on personal travel bookings and participate in familiarization trips to broaden your expertise. How to Apply: Ready to turn your passion for travel into a fulfilling career? Apply today and start making a difference in how clients experience the world. Important Reminder: Don’t miss important updates—check your spam or junk folder if you haven’t heard from us within a few days. Mark our emails as “Not Spam” to ensure you stay connected! Navigate New Horizons

Job Tags

Remote job, Work from home, Flexible hours, Afternoon shift,

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