Job Description
Benefits Offered - Remote work from home position.
- $13 - $16 an hour based on past work history and HVAC knowledge
- 3 Paid Personal Day s and 6 Paid Holidays after 90 days
- Paid Vacation Time at 1 year anniversary
- Access to Blue Cross Blue Shield Health plan where company pays 50% of the single person health plan.
- Access to Dental and vision insurance
- 4% Company matched - 401K Retirement Savings Plan after 1 year.
- Opportunities for advancement within the Company
- Enhanced Training Curriculum
- Office phone and laptop provided
- Additional sales commissions tied to closed CSR sales like duct cleaning, dryer vent cleaning and Advantage Maintenance Plan sales.
As a
Customer Service Representative & Dispatcher , you would exemplify our code of values by showing respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities: •Scheduling appointments for HVAC service and maintenance calls.
•Updating Home Warranty Websites on a daily basis with each work orders job status.
•Answering calls on multi-line, multi-company phone system.
•Handling all inbound and outbound customer calls in a professional and courteous manner.
•Promote additional services and accessory sales during customer calls to assist in growing the business.
•Monitoring all general customer service email accounts, and assigned personal business email accounts.
•Complete work orders, return customer calls and respond to customer complaints
•Addressing questions and queries from Co-Workers and Management, etc.
•Perform other duties as needed which may include cross-training in related positions.
(Management may adjust job tasks from time to time, based on the needs of the business)
Job Requirements: •HVAC Customer Service experience required with a minimum 3-5 years of experience
•Phone skills a must with exceptional booking rates and high KPI performance
•Service Titan CRM software experience of 1-2 years is required
•Proven experience in remote work environment is required
•Dedicated quiet workspace with wired internet connection is required
•Strong written and verbal communication skills
•Detail-oriented with strong data entry skills
•Team player who can work independently
•General computer knowledge, including Microsoft Office
•Home Warranty Experience is preferred
•HVAC parts knowledge is a plus
•Comfortable in offering customers recommendations based on their needs
We are actively interviewing for this position - Apply today and our hiring manager will follow up! With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process! Aire Serv
Job Tags
Holiday work, Remote job,