Job Description

Job Description

Job Description

McDonald Collision has an immediate opening for our team!!!!

McDonald Collision is growing again! We are adding a new member to our CSR / Estimator Assistant team. Our ideal candidate has collision administrative experience, with a strong customer service background. We are a team-oriented shop that delivers a fantastic work environment, supported by a superior, family owned dealership group.

This is a new position and we are looking for someone to help us define their new role. This role will start as an administrative assistant to our estimating staff. Starting pay will be based upon experience and aptitude, however, we provide career advancement from within, and advance you rapidly, based upon your performance.

Who We Are:

At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Essential Duties and Major Responsibilities:

· Assisting With Answering Customer Phone Calls
· Greet and Escort Customers Around Shop
· Scheduling
· Vehicle Check- In/ Delivery
· Manage Customer Updates
· Monitor Office Emails
· Monitor Insurance Supplement Submissions

Type of Experience Needed to be Successful:

· High school diploma or equivalent is required.
· Basic computer skills (printer/copier/phones/camera)
· Basic math & accounting skills
· Ability to multi-task in a fast paced environment
· Ability to handle high stress customers & situations with a positive attitude
· Attention to detail & quality oriented in all tasks
· A working understanding of vehicles or previous experience in the collision or mechanical field is helpful.

Specialized Skills:

· Good customer communication and service skills are a must!
· Collision administrative experience preferred.
· Proficiency with collision estimating software, CCC preferred.
· Excellent interpersonal skills, responsive listening, and critical thinking aptitude.
· Excellent oral and written skills, detail oriented, punctual.
· Maintain a professional appearance, positive attitude with cooperation, and leadership style with all team members and customers.
· Must maintain a valid state driver’s license to drive any customer or company vehicle.

What We Offer

• Family Owned and Operated
• Medical, Dental, and Vision Insurance
• Company Paid Basic Life Insurance
• Company Paid Accidental D&D Insurance
• 401(K) Retirement Savings Plan with generous company match
• Competitive Paid Time Off
• Employee Assistance Program
• Employee Discounts on Parts and Services
• Employee Vehicle Purchase Programs

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